Privacy Policy
Last updated: May 2026
Information We Collect
When you place an order or create an account, we collect personal information necessary to process your transaction, including your name, email address, phone number, shipping address, and payment details.
We also collect non-personal information automatically, such as your browser type, device information, IP address, and browsing behaviour on our site. This helps us improve our services and user experience.
How We Use Your Information
- Processing and fulfilling your orders
- Sending order confirmations and shipping updates
- Responding to customer service requests
- Improving our website, products, and services
- Sending promotional communications (only with your consent)
Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your data only with trusted service providers who assist us in operating the website, processing payments (Razorpay), and delivering orders — and only to the extent necessary for those services.
We may also disclose information if required by law or to protect our rights, property, or the safety of our users.
Cookies
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can control cookie settings through your browser. Disabling cookies may affect certain features of the website.
Data Security
We implement industry-standard security measures to protect your personal information. All payment transactions are processed through Razorpay's secure gateway and are encrypted using SSL technology. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us at hello@wetwopets.com. You may also unsubscribe from promotional emails using the link provided in each communication.
Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with a revised date. Continued use of the website after any changes constitutes your acceptance of the updated policy.